It depends on what stage the match was stopped at and whether the minimum conditions required by hee5 to declare a result have been met.
General Rules:
General Rules:
- 01If a match is cancelled before it begins, full refunds are issued on all bets.
- 02In cricket, once a set number of overs are completed (typically 5 overs in T20, 20 overs in ODI), the result may be determined via the DLS method — bets will be settled based on that result.
- 03If the minimum conditions are not met, the match is considered "void" and all stakes are refunded.
- 04If a match stops during live betting — markets already settled remain valid, and the rest are refunded.
How long does a refund take?
After the match cancellation decision is confirmed, usually Within 24 hours The funds will be returned to your hee5 wallet. If it takes too long, let us know via Live Chat.
CricketFootballLive Betting
hee5 is built primarily for Bangladeshi members, so the Bengali interface is set as default. You can still switch the interface language whenever you like.
Steps to change language:
Steps to change language:
- 01Click on your profile icon in the top-right corner.
- 02Go to the "Settings" section.
- 03Look for the "ভাষা / Language" option.
- 04Choose your preferred language — Bengali or English.
- 05The interface will display in the new language once the page reloads.
Keep in mind
hee5 currently supports Bengali and English. Changing the language only affects menus and the interface — not game content. You can select your language from the homepage even without logging in.
Refer a friend to hee5's referral program and earn a reward when they sign up and make their first deposit.
Referral Reward Structure:
Referral Reward Structure:
- 01Share your referral link or code — find it under Profile → Referral Program.
- 02When your friend registers using your link, they are automatically linked to your account.
- 03After your friend makes their first deposit, your wallet receives ৳200 referral bonus is added.
- 04Your friend also receives a welcome bonus — it's a win for everyone.
How many friends can I refer?
There's no limit — the more friends you refer, the more bonuses you earn. However, the same person cannot claim referrals through multiple accounts; the system detects this automatically. To withdraw referral bonuses as cashback, you must meet the specified turnover requirement.
All hee5 promotions and bonus offers are available in one place.
The easiest way to view promotions:
— Weekly Promotions: A new weekly bonus goes live every Monday
— Special Events: Special promotions run during IPL, World Cup, and Eid
— Seasonal Offers: Extra bonuses for special festivals and occasions
The easiest way to view promotions:
- 01From the top menu Latest Promotions Visit the page — all active offers are listed there.
- 02After logging in, check the "Offers for You" section on your dashboard to view personalized promotions.
- 03hee5 sends timely notifications about new offers via SMS and email.
How often are they updated?
— Daily offers: New deals every day (login bonus, cashback)— Weekly Promotions: A new weekly bonus goes live every Monday
— Special Events: Special promotions run during IPL, World Cup, and Eid
— Seasonal Offers: Extra bonuses for special festivals and occasions
Yes, hee5 supports all popular mobile banking and bank transfer methods available in Bangladesh.
Supported Payment Methods:
Important Information:
Supported Payment Methods:
Mobile Banking
bKash
Nagad
Rocket
Upay
Bank Transfer
Dutch-Bangla BankBRAC BankIslami BankAnd more
- ৳Minimum Deposit: ৳300
- ৳Minimum Withdrawal: ৳500
- ৳Daily maximum withdrawal: ৳2,00,000
- ⏱Mobile Banking Withdrawal: typically 30 minutes — 2 hours
hee5 takes responsible gaming seriously. Set your own limits directly from Account Settings.
Available Responsible Gaming Tools:
For more details Responsible Play View page.
Available Responsible Gaming Tools:
- Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis. Decreasing the limit takes effect immediately; increasing it requires a 24-hour waiting period.
- Session Timer: Decide how long you'll play before you start — automatic alerts when your time is up.
- Cooling-Off: Take a break anywhere from 24 hours to 30 days.
- Self-Exclusion: Self-exclude completely for 6 months or longer.
For more details Responsible Play View page.
hee5 has 2,500+ slot games across several categories. Each one differs slightly in gameplay style and winning opportunities.
Main types of slot games:
View all slots games
Main types of slot games:
Classic Slots (3 Reel)
Classic 3-reel slots with fewer paylines. Simple and straightforward — great for beginners. Jackpots are smaller, but wins come more frequently.
Video slots (5+ reels)
Theme-based games with free spins, bonus rounds, and multipliers. The most popular category on hee5.
Megaways Slots
The number of reels changes with every spin — creating potentially hundreds of thousands of ways to win.
Progressive Jackpot Slots
Bets from multiple players pool together to build a massive jackpot — prizes worth crores of BDT are possible.
View all slots games