Your personal data is completely secure with hee5. This page clearly explains what information is collected, why it's needed, how it's used, and what rights you have.
This Privacy Policy applies to all hee5 services — including the website, mobile app, and any other digital channels. By using hee5, you are considered to have accepted this policy.
Hee5 only collects information that is genuinely necessary for providing our services, maintaining security, and meeting legal obligations. We do not collect data beyond what is needed.
| Data Type | Example | Why It's Collected |
|---|---|---|
| Identity information | Name, date of birth, national ID | Age Verification & KYC |
| Contact Information | Mobile number, email address | Account & Notifications |
| Financial Information | BKash/Nagad number, transaction ID | Payment Processing |
| Device Information | IP address, browser, OS | Security & Session Verification |
| Usage Data | Game History & Betting Records | Service improvement |
| Location data | Country and city (only) | Compliance with Local Regulations |
Hee5 collects information through several methods. Each is explained in detail below:
Hee5 never collects sensitive information without your knowledge or consent. Whenever data is collected, it is clearly stated what is being collected and why.
Hee5 uses the information it collects strictly for the following purposes. It is never used for anything else:
You can opt out of promotional emails or SMS through your settings. However, important security notifications will always be sent.
Hee5 never sells your data. However, limited information may be shared with trusted partners as necessary to operate our services:
Every third-party agreement hee5 enters includes data protection clauses. Third parties may not use the information they receive for their own purposes.
The hee5 website uses cookies and similar technologies to enhance the user experience and ensure the site functions properly.
Types of cookies hee5 uses:
Hee5 does not retain data longer than necessary. Retention periods vary depending on the type of information:
Once the designated retention period expires, data is securely deleted or anonymised.
Hee5 follows the highest industry standards to keep your information secure. Here's what our security framework includes:
In the event of a data breach, hee5 will notify affected members by email within 72 hours and take immediate action.
As a hee5 member, you have important rights regarding your data. Exercising them is entirely your choice:
You may request to see the data hee5 holds about you. Contact our support team and you will receive a response within 30 days.
If any of your information is incorrect, you may request a correction. Simply submit your updated KYC documents to get started.
Upon account closure, all data beyond what is legally required to be retained will be deleted within the specified timeframe.
You may request that we restrict how your data is used for specific purposes — this applies in particular while an investigation is ongoing.
You can request a copy of the data we hold about you in a machine-readable format such as CSV.
If you'd prefer not to receive marketing communications, you can opt out through your settings or by contacting support.
To exercise any of the rights listed above, support@hee5.ws— email us or contact us via Live Chat. We will respond within 30 days after verifying your identity.
Hee5 does not knowingly collect data from anyone under the age of 18. If an account is found to have been created using a false age, all associated data will be deleted immediately upon verification.
If you become aware that a minor has created an account on hee5, please support@hee5.ws— and we will take immediate action.
We recommend using parental control software on your devices to help keep children in your household safe online.
Hee5 may update this Privacy Policy as needed. Our approach varies depending on the nature of the change:
Continued use of hee5 after any changes take effect will be considered acceptance of the updated policy.
For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Privacy Team directly:
Our Commitment to Data Protection
Not just in policy — here's what hee5 actually does to protect your privacy.
256-bit SSL encryption is applied at every stage — from collection to storage — so your data remains unreadable to any unauthorized party.
Within hee5, each department can only access the data necessary for their specific role. No one has unrestricted access to the entire database.
Independent cybersecurity experts conduct a full audit of the hee5 system every six months. Any vulnerabilities identified are resolved immediately.
Your data belongs to you, not hee5. We have never sold — and never will sell — your information to any marketing company or data broker.
Our Privacy Policy is written in plain, straightforward language — not buried in legal jargon — so you can read it yourself and understand exactly what happens to your data.
You can easily opt out of marketing communications or certain uses of your data at any time. Your preferences always come first.
General Questions